Spend less of your evening writing emails.

We start with the types of email you keep answering, how your team handles them and where the information for a reply currently lives. We confirm that understanding with you before agreeing changes. A draft can explain your service or ask for missing details using approved business information.

You review the wording and decide what goes out. A complaint or an awkward negotiation can go straight to a person. The first project can cover one recurring request without taking on the whole inbox.

Depending on the scope, we can organise incoming enquiries and pass agreed details into your customer records or a scheduling step. That can reduce the retyping around the reply and keep the next action easier to find.

We check your email provider, customer records, diary and other relevant tools before quoting. We agree which connections will remove repeated work and what information they can use. A wider application or shared platform is scoped as a custom build.

Prices, promises and confirmed dates need reliable information and your approval where agreed. Drafts wait for you to review and send. Missing details or messages outside the agreed rules need a visible place for someone to handle them.

We built Pencraft to help manage our own business email and diary. That experience is behind this service: prepare the routine work, keep the source information within reach and make it clear what needs a person. Your setup is designed around your team and checked before handover.

Describe a common request and what you do after it arrives. A made-up example is enough. Tell us which part you want ready when you next open your inbox.